Operations_Dashboard

2 In Queue

Voice_Disconnected

Real-Time Metrics

Active Calls

3 +12.5%

Queue Depth

2 -8.3%

Avg Wait

82 s +5.2%

Service Level

94 % +2.1%

Live_Queue

John Smith

Sales

0:45

Jane Doe

Support

2:00

Agent_Status

Alex Johnson

busy

On Call 3:00

Calls: 12

Avg: 4m

Sam Wilson

available

Calls: 8

Avg: 3m

Taylor Brown

away

Calls: 15

Avg: 3m

Calls Today

127

Avg Handle Time

3:42

Resolution Rate

89%

Agents Online

3